My garage door won’t open.
Check the electrical panel (typically located in third bedroom or laundry room) in your home first. Turn OFF…then ON to re-set. If this doesn’t fix the problem, call maintenance.
My garage door is not square in the frame.
(Tilted or raised on one side, resulting in one side being higher than the other.)
This is most likely caused by a broken spring or cable. DO NOT USE the garage door in this condition… it is UNSAFE!
The power is out and I can’t access my garage/car.
In the event of a power outage, contact the office or emergency on-call maintenance for assistance.
Attached garages or those with service doors, pull release cord and open door manually.
(Cord is located near the motor of the garage opener.)